Frequently Asked Questions

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Contact us Monday through Friday,
7 a.m. to 6 p.m. CST

Our knowledgeable, caring staff is available to answer any questions you may have and to guide you through every step of the process.

Phone: 833-718-2229

Email: motherandbaby@medline.com

About Medline Mom & Baby

Why should I order my breast pump through Medline Mom & Baby?

Here at Medline Mom & Baby, we’re committed to helping make your breastfeeding experience a positive one. Leveraging our expertise in health insurance and medical equipment, our team works to determine your exact coverage and benefits based on your specific insurance plan so that you get the breast pump that best suits your lifestyle and breastfeeding goals.

Our process is fast and easy. Medline Mom & Baby handles contacting your health insurance provider and your physician on your behalf, meaning your top-of-the-line breast pump is typically shipped to you with little to no out-of-pocket expense.

Which breast pumps are available from Medline Mom & Baby?

We offer a wide selection of premium pumps from the major brands moms know and trust. The following pumps are available through Medline Mom & Baby.

*Not all insurance plans provide coverage for breast pump purchases. Your breast pump selection may vary, depending on your insurance.

Do you offer accessories for my breast pump?

Yes! We offer a wide range of breast pump accessories including carrying bags, nursing pads, breast milk storage bags and more. Breast pump accessories are not typically covered by your insurance plan. Please visit our mom and baby care pages for other breast-feeding and baby needs, like our baby diapers, and get 15% off your first order by using coupon code NewMom15OFF.

Benefits & Coverage

What’s the legislation about breast pumps?

The U.S. Department of Health and Human Services has adopted guidelines for several women-specific health services to be covered by health plans. These services include “breastfeeding equipment and counseling for pregnant and nursing women.” Read more about this legislation at HealthCare.gov.

What breast-feeding benefits are covered through insurance?

Under U.S. Department of Health and Human Services guidelines, health insurance providers must offer breast-feeding support, counseling, and equipment for the duration of breast-feeding. While your health insurance plan must offer coverage of breast pumps, it may not cover the entire cost. The percent of coverage and copays varies, depending on your health insurance provider and plan.

Contact your insurance provider to learn more about your specific benefits and coverage.

Will there be a coinsurance cost or copay for my breast pump?

Although percent of coverage and copays may vary depending on your health insurance provider and plan, in the majority of cases, breast pumps are covered at 100%. Breast pumps are not applied to your deductible.

Why can’t I get my breast pump now?

Your health insurance provider determines when we are able to process and ship your breast pump order. Although many health insurance plans do not have any restrictions, some health insurance plans require that we wait 30 to 60 days prior to your baby’s due date before processing your order. Some health insurance plans require you to have had your baby before we are permitted to ship your pump.

You can place your order at any time during your pregnancy; however, we will only ship your pump according to your health insurance provider’s guidelines.

What if my insurance provider denies coverage?

According to the U.S. Department of Health and Human Services, health insurance plans must provide comprehensive breastfeeding support, counseling and equipment for the duration of breastfeeding. However, there are some instances in which your insurance provider may deny your receiving a pump through Medline Mom & Baby, including:

  • Your insurance plan has not yet renewed
  • You have a self-funded plan that may have opted out of these benefits
  • Your plan only covers rentals, hospital-grade (multi-user), or manual breast pumps

If you are denied coverage, refer to your policy, or contact your insurance provider for more information.

Ordering My Breast Pump

How do I get a free, insurance-provided breast pump from Medline Mom & Baby?

With our three-step process, ordering your breast pump is easier than ever. Simply use our convenient online form to place your breast pump order, and we’ll handle the rest!

When can I order a breast pump?

Although you can order a breast pump any time during your pregnancy, Medline Mom & Baby may not be able to process your order until 30 to 60 days before your due date. Depending on your insurance plan, you may be eligible to receive a breast pump before your baby is born and up to a year after delivery.

How does the timing of my order affect my breast pump’s warranty?

If your baby has already been born or almost here, please feel welcome to place your order at your convenience.

Please note that your breast pump’s warranty period begins when your pump is shipped. For this reason, we recommend placing your order close to your baby’s due date.

Do I need to get a prescription from my doctor before ordering a breast pump from Medline Mom & Baby?

Some insurance providers require you to have a physician’s order, to receive a breast pump. If you already have a paper copy of your breast pump prescription, please scan and upload a copy to our order form to help us to process your order more quickly.

If you don’t have your prescription handy, don’t worry! One of our Mom & Baby Care Specialists will contact your doctor on your behalf during our order-verification process. In the event your doctor does not respond in a timely manner, we may contact you for assistance in securing your prescription.

Do I need to enter my primary care physician or OB/GYN’s information on the order form?

We require you provide contact information for your primary care physician, OB/GYN, or midwife. Once you submit your order, one of our Mom & Baby Specialists will use the information you provide, to request your breast pump prescription.

How soon will I receive my pump?

The length of time it takes to receive your pump will vary, depending on your health insurance provider’s guidelines.

After you submit your information, our Medline Mom & Baby Care Specialists will contact your doctor to request a breast pump prescription. We will also contact your insurance provider, to verify your coverage. This process may take 7 to 10 business days.

Once your eligibility is verified and approved, your selected breast pump will be processed and shipped. In most instances, total processing and delivery time takes approximately 4 to 7 business days. Some health insurance plans require that we wait to process your order until 30 to 60 days before your due date, or that we wait until your baby has been born before we can ship your breast pump.

How do I check the status of my breast pump order?

You may easily check the status of your breast pump order by calling our Mom & Baby Specialists at 1-833-718-2229, or send an e-mail to motherandbaby@medline.com. Please note that it can take up to 2 weeks for our team of breast pump specialists to verify your insurance, to obtain a prescription from your doctor, and to process your order for shipment. We will contact you if any additional information is needed.

What is your return policy?

Because breast pumps are a personal hygiene product, all shipments of breast pumps and accessories are considered final, and no returns will be accepted.

If you suspect that you are encountering a manufacturer defect or other warranty issue, or if your breast pump is not working properly, please contact our Mom & Baby Specialists at 1-833-718-2229, or contact the manufacturer of your pump directly by calling the number listed in your product information.

Can I pay to upgrade my insurance-provided breast pump?

We do not offer the option to upgrade your breast pump, but we do offer a wide selection of premium breast pumps, based on what is provided by your insurance plan.

Additional Questions

What if the breast pump I want isn’t available through Medline Mom & Baby?

We offer a variety of breast pump brands and models. If the breast pump you’d like isn’t listed here, please contact your health insurance provider to ask about another medical supplier who many have your desired brand and model available.

My breast pump is defective. What should I do?

For any questions or concerns regarding the maintenance of your breast pump, please call the manufacturer’s number listed with the product information you received.

Will Medline Mom & Baby bill my insurance directly?

Yes, Medline atHome has a portfolio with over 600 contracted insurance plans, nationwide, including Medicaid.

Where can I get more information about breast pumps and accessories?

If you have any questions or need help choosing a breast pump or accessories, our dedicated team of Mom & Baby Specialists are always happy to help. Please call us at 1-833-718-2229, or send an e-mail to motherandbaby@medline.com.